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Order & Payment
If you are experiencing an issue when making a payment during checkout, please double-check and follow the guide below.
Error Message
Please ensure you have entered the correct details.
If all details are correct, please contact your bank to ensure there are no issues with the card.
If the above is not the problem, please contact us and provide the details so we can investigate further.
To help us resolve the issue for you, please include as many of the following details as possible:
– What operating system you are using (e.g. iOS, Android, Windows, Mac)
– What internet browser you are using (e.g. Internet Explorer, Firefox, Safari, Chrome)
– What payment method you were trying to use (e.g. PayPal, Visa)
– A description of the problem and when it occurred
– Any error message you received
Payment Declined
If your credit or debit card was declined, please check the following:
– Card expiry date
– If the billing address you provided matches the one on file with your card issuer
If the above doesn’t resolve the issue, please contact your credit card company or bank as they will have more information.
If you were using PayPal, please contact PayPal directly if your payment was declined.
Credit Cards: We accept American Express, Mastercard, Visa, and Discover. We do not accept cash or traveler’s checks.
PayPal: You can use any payment method to fund your PayPal account. Once your PayPal account is funded, you can use our one-click PayPal express checkout feature for a faster checkout process.
Store Credit and Gift Certificates: You can also use store credit or a gift certificate/gift code to make purchases. Each gift certificate has a unique code that you can enter during checkout. We also offer E-Gift Cards that are instantly delivered via email, can be used on our website, and never expire.
Confirmation Email
As soon as you have successfully placed your order on our website, you will receive a confirmation email. This email serves as a record of your purchase and provides you with important details about your order.
To ensure you receive this email, please add our support email address (ciao@wukongsecrets.com) to your contact list. This will help prevent the confirmation email from ending up in your spam or promotions folder.
Shipping Email
In addition to the order confirmation email, you will also receive a separate email once your order has been shipped. This email will include the tracking number for your package, allowing you to follow the progress of your order at your convenience.
You can expect to receive one more email when your order is out for delivery, so you’ll know exactly when to expect your items.
If You Don’t Receive the Confirmation Email
If, for some reason, you haven’t received the order confirmation email, please don’t hesitate to contact our customer support team. We’ll be happy to look into the issue and ensure you have all the necessary information about your order.
Our team is here to assist you throughout the entire ordering process, so please don’t hesitate to reach out if you have any questions or concerns.
Shipping Worldwide
While we ship our products worldwide, our shipping carriers do require the shipping address to be provided in English. This ensures the address can be properly processed and your order can be delivered efficiently.
Phone Number Requirement
In addition to the shipping address, we also require you to provide a phone number as part of the shipping information. This allows the carrier to easily contact you if needed during the delivery process.
Need Assistance?
If you have any concerns or need more information regarding our shipping requirements, please don’t hesitate to reach out to our assistenza clienti team. We’re here to help ensure your order is delivered smoothly.
Order Processing Speed
At Wukongsecrets.com, our top priority is to process all orders quickly and efficiently. Once an order has been processed, it is already on its way to being fulfilled.
Updating Placed Orders
Due to our fast order processing, we are unable to make changes to an order after it has been placed. This is to ensure we can deliver your items to you as promptly as possible.
Requesting Order Changes
If you need to make any changes to your order after placing it, please contact our customer support team as soon as possible. We will do our best to assist you, but please note that changes may not be possible once the order has been processed.
Our team is here to help ensure your shopping experience is smooth and seamless. If you have any other questions or concerns, don’t hesitate to reach out to us.
Immediate Packing and Shipping
The moment your order is processed at our warehouse, the packing and shipping process begins. We work diligently to ensure your items are prepared for delivery without delay.
Cancellation Requests
Due to the swift nature of our order fulfillment, once an order has been processed, we are unable to cancel it. If you need to cancel your order, please contact us as soon as possible so we can try to accommodate your request before the order is shipped.
Minimizing Additional Charges
At Wukongsecrets, we make every effort to ensure you don’t have to pay extra import or customs taxes and duties on your order. However, these charges are sometimes beyond our control.
Responsibility for Additional Taxes
If your order is subject to any additional taxes or duties upon delivery, you will be responsible for paying those charges. Unfortunately, we are unable to advise on what specific tax or duty fees may apply to international shipments.
Contacting Local Customs
To get the most accurate information on potential customs charges, we recommend contacting your local customs office directly. This will help you avoid any unexpected costs when receiving your order.
Please note that Wukongsecrets is not liable for any taxes or duties levied on your package by local authorities. We appreciate your understanding on this matter.
If you have any other questions, please don’t hesitate to reach out to our customer support team.
Single Promo Code Per Order
Our ordering system only allows for the use of one promo code per order. We are unable to apply multiple promo codes or prorate the discounts.
Promotional Discounts
After your first order with us, you will receive a special promotional discount code that can be used on your first order.
Price Adjustments
Unfortunately, we do not offer price adjustments once an order has been placed. The promo codes and discounts must be applied at the time of purchase.
We aim to provide a straightforward and transparent checkout process. If you have any other questions about our promo code policies, please don’t hesitate to reach out to our customer support team. We’re here to help ensure your shopping experience is as smooth as possible.
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